Terms of service
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (H.C.C. Hanseatic Coffee Company GmbH) via the website www.hanseatic-coffee.com. Unless otherwise agreed, the inclusion of your own terms, if any, is rejected.
(2) A consumer in the sense of the following regulations is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a legally capable partnership that, when concluding a legal transaction, acts in the exercise of its independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject of the contract is the sale of goods.
(2) By placing the respective product on our website, we make a binding offer to conclude a contract for the goods via the online shopping cart system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart.” You can access the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time.
After clicking the “Checkout” or “Proceed to Order” button (or a similar designation) and entering your personal data as well as payment and shipping conditions, the order data will be displayed as an order overview.
If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be directed to the order overview page in our online shop or to the instant payment system provider’s website.
In the case of redirection to the instant payment system provider, you make the appropriate selection or entry of your data there. Finally, the order data will be displayed as an order overview either on the website of the instant payment system provider or after you are redirected back to our online shop.
Before submitting the order, you have the option to check the information in the order overview again, change it (also via the "back" function of the internet browser), or cancel the order.
By submitting the order via the corresponding button ("order with obligation to pay," "buy now," "pay now," or similar designation), you declare the acceptance of the offer in a legally binding manner, whereby the contract is concluded.
(4) Your inquiries regarding the creation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g., by email), which you can accept within 5 days (unless otherwise specified in the respective offer).
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is carried out by email, partly automated. You must ensure that the email address you have provided to us is correct, the receipt of emails is technically ensured, and especially not blocked by spam filters.
§ 3 Conclusion of the Contract for Courses
(1) The subject of the contract is the provision of courses. By placing the respective course offer on our website, we make a binding offer to conclude a contract for the course via the online shopping cart system under the conditions specified in the respective course description.
(2) The contract is concluded via the online shopping cart system as follows:
The courses intended for booking are placed in the "shopping cart." You can access the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time.
After clicking the “Checkout” or “Proceed to Order” button (or a similar designation) and entering your personal data as well as payment conditions, the order data will be displayed as an order overview.
If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be directed to the order overview page in our online shop or to the instant payment system provider’s website.
In the case of redirection to the instant payment system provider, you make the appropriate selection or entry of your data there. Finally, the order data will be displayed as an order overview either on the website of the instant payment system provider or after you are redirected back to our online shop.
Before submitting the order, you have the option to check the information in the order overview again, change it (also via the "back" function of the internet browser), or cancel the order.
By submitting the order via the corresponding button, you declare the acceptance of the offer in a legally binding manner, whereby the contract is concluded.
(3) Your inquiries regarding the creation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g., by email), which you can accept within 5 days (unless otherwise specified in the respective offer).
(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is carried out by email, partly automated. You must ensure that the email address you have provided to us is correct, the receipt of emails is technically ensured, and especially not blocked by spam filters.
§ 4 Provision of Services for Courses
(1) The courses are carried out as described in the respective offers at the agreed times.
(2) If the provision of courses depends on the number of participants, the minimum number of participants is specified in the respective offer. If the minimum number of participants is not reached, we will inform you at least 7 days before the start of the course in text form (e.g., by email) about the non-occurrence of the booked course. Any services already provided will be refunded immediately in this case.
(3) In the event of a cancellation of an individual event due to the short-term absence of the course leader due to illness or for other important reasons, any services already provided will be refunded immediately. For events consisting of multiple sessions, if a session is canceled due to the short-term absence of the course leader due to illness or for other important reasons, the missed session will be made up at an alternative date.
(4) When using course rooms and facilities, you must comply with the house rules displayed locally. You must follow our instructions or those of the course leader.
§ 5 Withdrawal / Cancellation
(1) You may withdraw from the contract free of charge up to 14 days before the start of the course. The withdrawal must be made in text form (e.g., by email). The relevant date for compliance with the deadline is the receipt of the withdrawal notice by us.
Less than 14 days before the start of the course, withdrawal is no longer possible.
(2) In the event of non-attendance or partial attendance of the booked course, no refund of course fees is possible.
(3) The statutory right of withdrawal remains unaffected and exists independently of the existence or non-existence of this additional right of withdrawal.
§ 6 Substitute Participants
You may name a substitute participant at any time before the course begins. No costs will be incurred for this change.
§ 7 Contract Duration / Termination for Subscription Contracts
(1) The subscription contract concluded between you and us has an indefinite term. The contract may be terminated by either party with one month's notice to the end of the month (unless otherwise specified in the respective offer).
(2) The right to terminate without notice for good cause remains unaffected.
(3) Any termination must be made either in text form (e.g., by email) or via the cancellation button integrated on our website ("Cancel Contracts Here" or similar designation).
§ 8 Special Agreements Regarding Payment Methods
(1) Payment via Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
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Invoice: The payment term is 30 days from the dispatch of the goods/tickets or, for other services, the provision of the service. The complete invoice conditions for the countries where this payment method is available can be found here: Germany.
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Sofortüberweisung: Available in Germany. Your account will be debited immediately after placing the order.
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Direct Debit: The debit is made after the goods have been dispatched. You will be informed of the date by email.
The use of the payment methods invoice and/or installment purchase and/or direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit check as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check.
Further information and Klarna’s terms of use can be found here. General information about Klarna is available here. Your personal data will be handled by Klarna in accordance with the applicable data protection regulations and as specified in Klarna’s privacy policy.
Further information about Klarna can be found here. The Klarna app can be found here.
(2) Payment via "PayPal" / "PayPal Checkout"
When selecting a payment method offered via "PayPal" / "PayPal Checkout," the payment processing is carried out via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be displayed to you under a correspondingly designated button on our website and during the online order process. "PayPal" may use other payment services for payment processing; if special payment conditions apply to these, you will be informed separately. Further information on "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
(3) Payment via "Stripe"
When selecting a payment method offered via "Stripe," the payment processing is carried out via the payment service provider Stripe Payments Europe Limited (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland; "Stripe"). The individual payment methods via "Stripe" will be displayed to you under a correspondingly designated button on our website and during the online order process. "Stripe" may use other payment services for payment processing; if special payment conditions apply to these, you will be informed separately. Further information on "Stripe" can be found at https://stripe.com/de.
§ 9 Right of Retention, Retention of Title
(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
§ 10 Warranty
(1) The statutory defect liability rights apply.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so does not affect your statutory warranty claims.
(3) If a feature of the goods deviates from the objective requirements, the deviation is only deemed agreed upon if you were informed of it before submitting the contractual declaration and the deviation was expressly and separately agreed upon between the contracting parties.
§ 11 Choice of Law, Place of Performance, Jurisdiction
(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence (favorable principle).
(2) The place of performance for all services from the business relations with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual residence is not known at the time the action is brought. The authority to also call upon the court at another legal place of jurisdiction remains unaffected.
(3) The provisions of the UN Sales Convention explicitly do not apply.
§ 12 Youth Protection
(1) When selling goods subject to the regulations of the Youth Protection Act, we only enter into contractual relationships with customers who have reached the legally prescribed minimum age.
The applicable age restrictions are indicated in the respective item descriptions.
(2) By submitting your order, you confirm that you have reached the legally required minimum age and that your details regarding your name and address are correct. You are obliged to ensure that only you or persons authorized by you to receive the delivery who have reached the legally required minimum age will receive the goods.
(3) If we are required by law to perform an age check, we instruct the logistics service provider entrusted with the delivery to hand over the delivery only to persons who have reached the legally required minimum age and to request proof of age from the person receiving the goods if in doubt.
(4) If we indicate in the respective item description that you must be at least 18 years old to purchase the goods, the above paragraphs 1-3 apply with the provision that instead of the legally prescribed minimum age, the requirement is that you must be of legal age.
II. Customer Information
- Identity of the Seller
H.C.C. Hanseatic Coffee Company GmbH
Luruper Chaussee 125, House 6
22761 Hamburg
Germany
Phone: +49 408908430
Email: peters@hanseatic-coffee.com
Alternative Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.
2. Information Regarding the Conclusion of the Contract
The technical steps involved in concluding the contract, the contract conclusion itself, and the correction options are carried out in accordance with the "Conclusion of the Contract" provisions of our General Terms and Conditions (Section I).
3. Contract Language, Contract Text Storage
3.1. The contract language is German.
3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out or electronically saved using the print function of the browser. After receiving the order, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email.
3.3. For inquiries outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g., by email, which you can print out or save electronically.
4. Main Features of the Goods or Services
The essential features of the goods and/or services can be found in the respective offer.
5. Prices and Payment Conditions
5.1. The prices listed in the respective offers and the shipping costs represent total prices. They include all price components, including all applicable taxes.
5.2. The shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the order process, and are to be paid by you additionally, unless free shipping is promised.
5.3. For deliveries to countries outside the European Union, additional costs may arise that we are not responsible for, such as duties, taxes, or money transfer fees (transfer or exchange rate fees charged by the banks), which are to be borne by you.
5.4. Any costs incurred for money transfers (transfer or exchange rate fees charged by the banks) are to be borne by you in cases where the delivery is made to an EU member state but the payment is made outside the European Union.
5.5. The available payment methods are shown under a correspondingly labeled button on our website or in the respective offer.
5.6. Unless otherwise specified for the individual payment methods, the payment claims arising from the concluded contract are immediately due for payment.
5.7. Unless otherwise agreed, payment for courses must be made on-site before the course begins at the latest; otherwise, there is no entitlement to participate.
6. Delivery Conditions
6.1. The delivery conditions, delivery date, and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.
6.2. If you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the sold goods passes to you only upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or a person otherwise designated to execute the shipment.
7. Statutory Liability for Defects
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Section I).
8. Contract Duration / Termination
Information on the duration of the contract and the termination conditions can be found in the "Contract Duration / Termination for Subscription Contracts" provision in our General Terms and Conditions (Section I) and in the respective offer.
These terms and conditions and customer information have been created by IT law specialists of the Händlerbund and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. Further information can be found at https://www.haendlerbund.de/en/services/legal-security/terms-service.
Last updated: 01.01.2022